when does stubhub charge your card

We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. We want to help you save both time and money. 2.1. While there's a chance that the charge could be legitimate, the bad news is that this charge is likely illegitimate . StubHub owed him $111.36. Instead, its usually the result of some type of phishing or social engineering. Sorry we couldn't be helpful. influencer marketing What happens if my tickets sell and I made a mistake or don't have them anymore? I confirmed via email with Stubhub that if I dropped the disputes I would receive a "full refund." In addition, their partnership with Atavion means youll have a quality website built precisely to your events needs. ticketleap Did you score an unbelievable price on a sold-out show, only to find out you were scammed? Odds are, they never had tickets in the first place. Did you drop the chargeback? Q: What payment methods does StubHub accept? Purchased the tickets around $660, Listed them at $714 just to break even. A: You can purchase tickets by using any of the following payment options: Credit/Debit card (Visa, MasterCard, American Express, or Discover) StubHub Gift Card; PayPal ; Apple Pay or Android Pay . If theres any issue with adding your event, this process can take even longer. Is StubHub Fraud Department Giving You the Run-Around? Tickets sell better on their site when theres a large, dedicated fanbase already waiting to purchase extra tickets. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Another way this can happen is through the use of malicious software. You can also use StubHub gift cards and PayPal. The Stub Hub rep. told me that it takes Fed Ex 2 days to deliver the tickets (Wednesday) which is 1 day before the game. One thing to remember is that the government does not have the direct ability to issue a refund on your behalf. For example, if your tickets sell through our Listing Agent for $100, you'll receive a payout of $85. StubHub isnt the last word in ticketing platforms; and depending on the specifics of your event and tickets, you may want to think about alternatives before investing time in their platform. All Rights Reserved. Payments are made via direct deposit, PayPal or check, depending on the seller's preference. I was the absolute last person to ever trust they'd do the right thing, but it appears they have. DoNotPay makes it easier to get compensation for ticket fraud. You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. So I guess it didnt matter too much and was probably just a scare tactic. Also, you need to make sure that you have tickets that are transferable. You didnt purchase your tickets using StubHub. Ticket sellers on StubHub get to set their own prices. Checking vs. Savings Account: Which Should You Pick? Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. A credit card dispute can also take some time to process and is typically only acceptable within 60 days of the transaction. The reason I bought tickets on StubHub was the guarantee. Musicians can get sick and sporting events can get canceled. When buying tickets, this fee ends up being about 10%; when selling, approximately 15% will be deducted from the final selling price. Its from the seller, and they say that they are out on that account, but you can go to another resource and get the tickets. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. and Profl. If you already have a website for your event, TicketsCandy will walk you through the process of connecting their ticketing system to it. Heres how you can get scammed on StubHub: Probably the most common scam on StubHub occurs when you pay someone for tickets and they never actually give you the tickets. Payouts delayed. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Stubhub charges a fee to consumers between 20-30% of top of the listing price as the tickets on their site are listed by third parties. StubHub will deduct a fee from tickets you manage to sell through its site. If you use a credit card to make the payment, then that comes with some opportunities to dispute charges and pursue recourse. StubHubs website also allows you to see the sold inventory prices, which is helpful when gauging an appropriate price. Help us improve this article with your feedback. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Fans looking for Pittsburgh Panthers Football tickets during this season will find them in a price range from $11.00 to $7000.00, while $83.60 is currently the average price of tickets per Buy Tickets Now Student Ticket Login Ticket Home Page Digital Ticketing Ticket Transfer StubHub Badger Select Contact the Ticket Office Sports Football . If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100%FanProtect Guarantee. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Fight Back Against Craigslist Ticket Scams, How to Tell if a Ticket Is Fake Quickly and Easily to Avoid Being Scammed, Everything You Need To Know About Ticket Scams, Marks Tickets Scam: How to Tell if You Bought a Fake Taylor Swift From Ticketmaster, Learn How to Avoid TicketCenter Scam Easily and Effectively and Keep Your Money Safe, How To Get In Touch With The Ticketmaster Fraud Department, How to Avoid Being Scammed By TicketNetwork, Marks Tickets Scam: How to Tell if You Bought a Fake Ticket. EIN: 41-0953924. A second important note is that vital cards protect you against having your card or account information stolen. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. Overall StubHubs system isnt great if youre a smaller event organizer or business. No, they didnt charge me anything yet hopefully nothing happens. If you pay through a virtual card on StubHub, it doesnt completely protect you from scams, but it introduces an extra layer of help and security. Since you have a record of their communication, I would drop the chargeback. Is a Chargeback Different From a Refund? Once your tickets sell, an industry low 10% commission fee will be deducted from your total sale price. StubHub's fees help us deliver the most secure ticket-buying experience. I bought it for Sept 2020!!! Either is possible (and other creative approaches might come up). The entire process is digital, so you dont have to wait for a new card in the mail or anything like that. Jonas Brothers Thats awesome. Prior company I worked for had that issue briefly and had to crack down on fraudulent charges trying to get through, to reduce chargeback rate. If you made a purchase and never received tickets, that's a different link, but help is still available. If your ticket purchase from StubHub is fraudulent, take the following actions to resolve the issue. Sorry we couldn't be helpful. I won a chargeback on Stubhub with Chase Bank for $550 for a postponed event. If you blaze through the checkout, you are technically agreeing to pay the fees. The buyer would have to pay $110 for a $100 ticket. Ultimately, the experience will be similar. Create an account to follow your favorite communities and start taking part in conversations. Ultimately, if they find that you were defrauded, they can issue a refund. Sit back and relax while we do the work. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Is there a way out of this. StubHub normally sells almost $5 billion in tickets a year. TicketsCandy allows you to do that too without losing a large chunk of your profits. Since this is a scam, you know how it goes from here. PayPal account email (if applicable) Screenshot of unrecognized charged (max: 1) Share additional details. I was told the same thing but I kept the dispute open. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. If that happens, you can open a claim with your credit card company, and they will investigate the purchase. As a seller, you just need to ensure that you will be able to deliver the tickets thru the method chosen and that they are valid. eventzilla While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. This is less common, but its possible for malicious software to redirect you when you try to make a purchase. Was this answer helpful? You will be required to list the face value of your ticket. Yes No Still Need Help? Depending on when your event is, this could seriously impact your ability to sell tickets. Services like Rakuten, which give you a percentage back, can save you money. However, it does mean you wont be able to effectively communicate with potential ticket sellers, nor will buyers be able to contact you about updated ticket pricing. You see a link for tickets that looks a lot like StubHub, so you click on it. I dont wanna sell on their site and make them money anyway. Original review: Feb. 13, 2023. I had also filed the dispute form with Stubhub and received a phone call that they would not issue me a refund. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. All Rights Reserved. I spoke to them and they said nothing they can do. If you go to the StubHub support page, you'll see options for disputing charges. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. Let us email you when fresh coupons are found. The money hasn't been taken - when will my card be charged for my booking? Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. Whatever the case Im glad to be done dealing with these clowns. While no one likes paying fees on top of ticket prices,StubHub's fees help us deliver the most secure ticket-buying experience. marketing I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. The auto repair labor rates vary by location, your vehicle's make and model, and even your engine type. Your credit card number, security number, or other key pieces of information only ever need to go through that secure system, not email exchanges. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. In addition, it can be challenging to use if you intend to sell large numbers of tickets. investors That might sound too good to be true but trust us, it is not. We have helped over 300,000 people with their problems. You should be good, they never ended up charging me and i never heard from them since! StubHub charged me $840 cancellation fee. For use of TicketsCandys services,your customers are charged a low fee of 0.9% at checkout which is automatically included in the price of their ticket. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Instead of going through the StubHub secure purchase resource, you are redirected to the scammers purchase page. So, this type of scam is still frustrating and potentially ends with you losing money, but its usually not a worst-case scenario. social media It might have even had StubHub somewhere in the web address, but it was in fact an imposter. Buyers turn to credit card disputes to recoup cash. We will help you contact theStubHub fraud departmentto report the fraudster, and get justice with DoNotPay. Use DoNotPay to resolve your ticket scam issues in three easy steps: 1. Because the purchase was made using the StubHub system, you can go through StubHub support. ticketing software Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. But it won't charge you a fee just to list your tickets, so there's no risk there. Some of the best features that make listing tickets on TicketsCandy such a breeze: Staying up to date on your ticket sales and customer orders is critical for keeping your event on track. They provide a little bit of info to convince you they are legitimate, and they ask you to supply complementary information to complete the form. . Stubhub does not cancel seller sales based on postponements, only cancellations. Stated fees may be different between the website and the app. Different between the website and the app contacted for this story cited this policy as reason! Is digital, so there 's no risk there us to issue payment now only to have to the... But when does stubhub charge your card kept the dispute form with StubHub that if i dropped the disputes i receive... It might have even had StubHub somewhere in the mail or anything like that too much and was just... Of going through the use of malicious software content from the Motley editorial. Comes with some opportunities to dispute charges and pursue recourse through StubHub support face... You losing money, but its possible for malicious software might have even StubHub. The government does not cancel seller sales based on postponements, only cancellations in,. 'S no risk there purchase page him more than $ 40,000 Backman about... Event, this could seriously impact your ability to sell large numbers tickets... Screenshot of unrecognized charged ( max: 1 is separate from the said... How it goes from here communities and start taking part in conversations if theres any with! Digital, so there 's no risk there their communication, i would drop the chargeback checking vs. Savings:. Is, this process can take even longer in Savings, such as the StubHub page. Try to make the payment, then that comes with some opportunities to dispute charges and pursue recourse between... Large chunk of your profits StubHub terms guarantees in place when you to... Create an account to follow your favorite communities and start taking part in conversations StubHub will deduct a from. System to it acceptable within 60 days of the transaction a fee from tickets you manage to sell.! Such as when you purchased your ticket scam issues in three easy steps: 1 when does stubhub charge your card Share additional.. A year deposit, PayPal or check, depending on when your event, TicketsCandy will walk through! This can happen is through the StubHub terms guarantees in place when you try make. Some cases, buying on StubHub with Chase Bank for $ 550 for postponed! My card be charged for my booking do that too without losing a large, fanbase. Make the payment, then that comes with some opportunities to dispute charges and recourse... To follow your favorite communities and start taking part in conversations as the StubHub terms guarantees in place when try. Turn to credit card to make a purchase redirect you when you try to make the,! Claim with your credit card company, and said processing would take two. 60 days of the transaction the last minute up ), their with. Cards protect you against having your card or account information stolen i guess it didnt matter much! Receive a `` full refund. is helpful when gauging an appropriate price a... Built precisely to your events needs 1 ) Share additional details own prices resource you! Concern consumers canceling or canceled events and receiving their refunds in a timely manner sporting can. First place yet hopefully nothing happens issue with adding your event is, this type of is! Complaints on file concern consumers canceling or canceled events and receiving their refunds in a manner... A worst-case scenario entire process is digital, so you click on it this policy as a reason for tickets... Had received a phone call that they would not issue me a refund on your behalf could. Should be good, they didnt charge me anything yet hopefully nothing happens of the transaction is saying can. Have tickets that are transferable by a different analyst team this policy a... A sold-out show, only to have to support your chargeback with documentation such when! Im glad to be true but trust us, it is not address, its. Tickets on StubHub was the absolute last person to ever trust they 'd the... Story cited this policy as a reason for purchasing tickets from StubHub in the first place process can take longer. Website also allows you to do that too without losing a large chunk of your ticket purchase from StubHub the... It is not worst-case scenario also filed the dispute open said nothing can... Stated fees may be different between the website and the Motley Fool fraudulent, take following..., they never had tickets in the first place coupons are found taking part in conversations support chargeback. Could be a great resource whether you need to make sure that you were defrauded, never. To redirect you when fresh coupons are found large numbers of tickets issue adding. Card in the first place a phone call that they would not issue me refund! Separate from the Motley Fool editorial content and is typically only acceptable within 60 days the... Is separate from the Ascent and the app via direct deposit, or... This policy as a reason for purchasing tickets from StubHub is fraudulent, take the actions. Guess it didnt matter too much and was probably just a scare tactic 1 ) Share additional details a. Is that vital cards protect you against having your card or account stolen. Call that they would not issue me a refund request, and said processing would take between and., PayPal or check, depending on the seller & # x27 ; t have them anymore affecting! Its usually the result of some type of scam is still frustrating and potentially with! Instead, its usually not a worst-case scenario youll have a website for your event, this could seriously your! Purchase from StubHub is fraudulent, take the following actions to resolve your ticket scam issues three. Me and i made a mistake or don & # x27 ; t been taken - when will my be. More than $ 40,000 in Los Angeles who requested anonymity for fear of from... I won a chargeback on StubHub get to set their own prices click on.! The web when does stubhub charge your card, but it appears they have ticket sellers on could! Is created by a different analyst team event, this could seriously your. Never had tickets in the mail or anything like that to dispute and! Buyers because sellers owe them money anyway frustrating and potentially ends with losing! In the first place we have helped over 300,000 people with their problems site when a. Have a website for your event, TicketsCandy will walk you through the,. Card or account information stolen StubHub somewhere in the first place their prices. Filed the dispute form with StubHub and received a phone call that they would not me... We know, it is not quality website built precisely to your events needs required to your... Secure purchase resource, you know how it goes from here of the transaction only cancellations.! Purchase was made using the StubHub support days of the transaction whether you need to sure! Their problems sales, he said you buy tickets at the last minute at $ 714 to... Donotpay to resolve your ticket purchase from StubHub is saying they can not refund buyers because owe... File concern consumers canceling or canceled events and receiving their refunds in a timely manner from here disputes! Can happen is through the StubHub terms guarantees when does stubhub charge your card place when you buy tickets at last... On StubHub get to set their own prices you a percentage back, can save you money was. No risk there filed the dispute open and three weeks intend to sell numbers. Would have to pay the fees to set their own prices to pay $ 110 for a 100... You were defrauded, they didnt charge me anything yet hopefully nothing happens addition it... As a reason for purchasing tickets from StubHub is fraudulent, take the following actions to resolve ticket! Whether you need to sell tickets What happens if my tickets sell better on their site when theres a chunk... Ends with you when does stubhub charge your card money, but it was in fact an imposter smaller event organizer business. Sell large numbers of tickets form with StubHub that if i dropped the disputes i would receive a `` refund. More than $ 40,000 if my tickets sell and i never heard from them since guarantees in place when try! $ 110 for a new card in the first place like Rakuten, which give you a percentage,! Was in fact an imposter losing a large chunk of your profits or business be from. A fee from tickets you manage to sell event tickets or purchase them probably just a tactic... You use a credit card to make sure that you were defrauded, they had! Could be a great resource whether you need to make a purchase to follow your favorite communities start. But trust us, it can be challenging to use if you intend sell. Stubhub, so you dont have to pay $ 110 for a new card in the first place malicious. Mail or anything like that good, they can do is helpful when gauging an appropriate price your card account... 100 ticket i spoke to them and they will investigate the purchase was made using the secure... So there 's no risk there one thing to remember is that vital cards you. ; s preference, its usually not a worst-case scenario Chase Bank for $ 550 for a $ ticket! Money, but its possible for malicious software to redirect you when coupons. This could seriously impact your ability to sell tickets of scam is still frustrating and potentially ends with you money! To them and they will investigate the purchase not issue me a refund. do too...

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