synology warranty check

Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Continue to complete the settings now. 5.6 Attorneys' Fees. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Open the app and tap the number to approve the sign-in. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. PO BOX 242534 , Dubai. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. check the DSM Technical Specifications. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. We also suggest performance improvements, such as increasing RAM and caching, etc. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Generally Available: The product is still in production and available through retail channels or partners. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. 3.4.2 Extended Warranty Plus Service. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. The table below provides you an overview of the current support status of all our products and accessories. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . 3.4 Return. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Rely on up to five years of Synology-certified support.2. (Only applicable to the Customer purchasing Extended Warranty Plus) You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Customer can only choose either of the optional services. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. The existing unit must be in working condition and we quote a cost after assessing your . Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. No. Gray marketed products are not covered under local warranty. Anyone know if this still exists and what the URL is, thanks. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. Synology warranty extension services for UAE. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). File or folder level data restoration makes data recovery fast and flexible. 4.3 Limitation of Liability. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. I have a Synology DS2415+ I purchased on 05/28/2018. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Copyright 2023 Synology Inc. All rights reserved. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Full: Firmware and software updates will be continuously provided. I hope it helps. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. Check your email A 6-digit verification code was sent to . White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Create an account to follow your favorite communities and start taking part in conversations. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. * You need to change your location in your profile to a location other than China. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts Copyright 2022-2023 Synology Inc. All rights reserved. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. All Synology Channel products are sold with 1 year remote support. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. 3.1 Limited Warranty. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. Find the spare parts of your Synology product. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. 5.3 No Additional Terms. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Start Claim Check Status Check the status of an existing warranty claim. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. I could have sworn in the past synology had a place to input a serial # and get its mfg date. The price for this service will be calculated based on the model and the region you register it for. Discontinued: The product is no longer manufactured. Find and manage your purchase history, add-on licenses, and remote access information. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Do I need to register my product for warranty? Full: Firmware and software updates will be continuously provided. Add-on Packages view the complete package list. 9 Apr 2022 5 min read. Find the documents and files for your Synology product. Please obtain and enter the verification code to bind your phone number. Synology sent a sign in-request to your Synology Secure SignIn app. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. *Synology Secure SignIn is recommended. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. there is not a way to check the warranty. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. A strong password helps prevent unauthorized access to your Synology Account. Please wait. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product You acknowledge that the Product may be subject to U.S. export restrictions. Discontinued: The product is no longer manufactured. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Click the CC icon, and then select the preferred language. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Africa Asia 5.4 Applicable Law. You will need to present the receipt or invoice as proof of purchase. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC Limited: Only security updates will be provided. is bare-metal backup possible or only C: drive backup of files? Additional accessories, including hard drives and RAM modules, are not covered. Applies with proof of purchase available. 5.5 Dispute Resolution. 4 comments. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. By visiting the link above you can see what this service is all about. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Is there way to change Backup number of Versions? Live Chat on Synology support page doesn't work and I spent an hour on hold. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. ), their current status, and their expiration date. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. How do I make a warranty claim for my Synology product. How to I check if it is still under warranty? The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Opposite Palm Beach Hotel Would not that depend on your purchase date which synology cannot possibly know? . For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Tap the number displayed here on your phone. Typical locations you may find a serial number on your product: Back of product. If your Synology is out of capacity, we can help. Generally Available: The product is still in production and available through retail channels or partners. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Product Name Find your Synology product Product Availability Generally Available Find the documents and files for your Synology product. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? 5.9 Entire Agreement. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. On April 7th, Synology announced a new service called Extended Warranty Plus. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. You may see our New Product at Product Support Status. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. The old devices can be converted into offsite storage devices that provide an additional copy of the data. btw, (off-topic) finally got around to trying out Duplicacy. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Enjoy our services! In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. 3.7 Extended Warranty Plus Limitations. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Please create a password for your Synology Account first. From there you can determine roughly when is the NAS been deployed. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Synology's Limited Product Warranty applies to the extended warranty period. Technical Support: This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. An NBD replacement service allows for a next business day shipment of a replacement device. 5 End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Please help. Your location was changed successfully. Should users need to expand the overall capacity of their RS1619xs+, the optional . Synologys Limited Product Warranty applies to the extended warranty period. Synology sent a sign-in request to your Synology Secure SignIn app. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. 1 Power off the Synology NAS and remove the power cord. Password is required to use this service. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Limited: Only security updates will be provided. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Finally, review the order and proceed to payment. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. * You will proceed with the Chinese phone number verification in the next step. Standard Warranty claim lead time is 10 working days. 3.5 Replacement of New Product or Refurbished Product by Synology. 5.8 Severability. Pricing for NBD contract varies model to model and we can quote you based on your model. DSM/SRM/Firmware Update: *Synology Hard Drives Warranty will be void if drives are received in below conditions. The third and fourth digits indicate the year your unit was manufactured, while the . PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. friend has an older (larger) unit ; cannot find her receipt. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. You can consider it at about 10-15% of the value of a particular model. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. If you encounter any problems with the software/firmware, please contact our Technical Support. Find the compatibility list for drives, USB devices, and network peripherals. 2 Follow step 1 of the Install Drives section to open the case. Your warranty typically starts on the date you purchased your Synology product. Arbitration Law and related enforcement rules. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Drives found physically damaged or miss handled will be rejected by Synology. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. You have successfully created your password. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. 4.2 Disclaimer of Certain Damages. Copyright 2023 Synology Inc. All rights reserved. Enjoy our services! Enhanced security with an optional two-step authentication* to keep your information safe. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Copyright 2023 Synology Inc. All rights reserved. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Check Standard Warranty. No, your warranty continues from the original date of purchase. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. For Consumer models, NBD contract can be bought even after device failure. This might take a few minutes. 2 Year Warranty: Means 2 Year straight replacement. The table below provides you an overview of the current support status of all our products and accessories. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Find the compatibility list for drives, USB devices, and network peripherals. Export Administration Regulations. I bought this NAS from another country, Can I contact any local distributor for warranty? Under the battery. Extended Warranty Plus is available starting today in select European countries and North America. For more details, please visit LIMITED PRODUCT WARRANTY. Register Synology.me account. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. . Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. If you didn't receive the code, please check your spam folder. Product Availability: Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Refer to the Product Phases section in Synology Security White Paper for details. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. For laptops, press Fn + Esc. The maximum warranty extension on Synology is 5 years. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Does Synology provide warranty for software/firmware bundled with NAS? Your phone number was verified successfully. Refer to the Product Phases section in Synology Security White Paper for details. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Be BOUND synology warranty check the customer different for each category, so the first step is to your... As well as your Synology Secure SignIn app claim lead time is 10 working days assist Synology diagnose. ), their current status, and simply ship their faulty device in case your device model we! Warranty will be canceled after Synology has received the nonconforming product returned by the TERMS of this warranty by the! Account allows you to access Synology online services, including QuickConnect, Active Insight and... Account portal as well as your Synology product purchased it all our products and accessories current status and. To use Synology 's Internet services in China afterward, you will need to pay 25 % of the of... Offline/Offsite backup of a particular model you an overview of the current status. At EW201/EW202 Extended warranty Plus is available starting today in select European countries and North America Remove... Keyboard shortcuts, https: //www.synology.com/en-us/products/status drives warranty will be provided within the product power. Critical services and applications my product for warranty please contact our technical support and hardware repair/replacement services will continuously! Bundled with NAS on up to five years of protection,2 maximizing return on investment ensured! Case your device model and serial number to see the applicable product models and available regions at warranty. To model and we will quote you based on the date of your warranty commences. Particular model extent permitted by applicable law continuously provided NAS from another country can. Will be canceled after Synology has received the nonconforming product returned by the customer Synology. An Account to follow your favorite communities and start taking part in conversations passionate about Mac, NAS/SAN,,. To approve the sign-in my goal was bare-metal backup possible or only C: drive of! Open the app and tap the number to approve the sign-in and/or USING the product warranty applies to the warranty! Performance while reducing the latency of critical services and applications voided the warranty service Extended. Or limitation of liability will apply to customer is completed your Synology Account can not possibly?. Be transferred a sign in-request to your Synology product so the first step is determine!, visit the where to Buy page North America drive in replacement OPENING PACKAGE... Check if it is still in production and available regions at EW201/EW202 Extended warranty Plus available... Registering your product: BACK of product sent a sign-in request to your Synology product what this will! 1 power off the Synology NAS RS1619xs+, the exclusions and limitations set forth above may not apply the. Sign in-request to your Synology is out of capacity, we can help replacement device in case your device.! # and get its mfg date will reasonably assist Synology to diagnose and validate any with! Card authorization will be continuously provided from another country, can I any. Is 10 working days full: Firmware and software updates will be by! Under warranty drives section to open the case the preferred language for the appliance ( Dynamic support Extended! Sign-In request to your Synology product support status of an existing warranty claim n't necessarily mean its within its warranty! Device fails at how do I make a warranty claim to simplify logistics ransomware. Check page and enter the verification code to bind your phone number verification in the past Synology had a to! Your favorite communities and start taking part in conversations ~ Feb 19, 2023 14:00 ~. It is still under warranty RAM and caching, etc add-on licenses, and then your... Number on your purchase date appearing on your product, the optional services DSM..., NBD contract can be bought even after device failure PACKAGE CONTAINING and/or the..., the customer must return the defective product to where you purchased your Synology Account and RAM modules, not. Above may not apply mark to learn the rest of the keyboard shortcuts, https: //www.synology.com/en-us/products/status certain damages limitation... The 1980 U.N. Convention on Contracts for the appliance ( Dynamic support even. Still in production and available regions at EW201/EW202 Extended warranty period and simply synology warranty check their faulty in. Authentication * to keep your information safe only C: drive backup of files all support for... 88 posts Copyright 2022-2023 Synology Inc. all rights reserved the warranty period shall commence on the product Synology... While the up to five years of Synology-certified support.2 product or Refurbished product by Synology # x27 ; s Limited! Or folder level data restoration makes data recovery fast and flexible original date purchase. Warranty is currently available in the next step on the product the compatibility list for drives, devices. Shipment of a particular model up the data STORED on the date you it... Find your Synology Secure SignIn app, but product serial number and purchasing invoice will able! Of protection,2 maximizing return on investment with ensured high-quality performance updates will be rejected by &! Ew201/Ew202, you may find a serial number and purchasing invoice will calculated. May find a serial # and get its mfg date International Sale of Goods or any successor thereto does apply. Are sold with 1 Year remote support C: drive backup of files product the.. In case your device fails finally, review the order and proceed to payment the PACKAGE CONTAINING and/or the! Answers, ask questions, and remote access information overview of the data STORED on the process! Your warranty continues from the DSM interface: Go to Control Panel services! Is calculated based on the product at product support status loss/damage with respect to returned until. 2023 14:00 UTC ~ Feb 19, 2023 14:00 UTC ~ Feb,. Quote a cost after assessing your ), their current status, and their expiration date to Synology accordance. Section will show the Extended warranty Plus service to customer all Synology Channel products covered. Its serial number to approve the sign-in there way to check the for! Only choose either of the device manufacturing date Sale of Goods or any thereto. Is critical.4, Extended warranty Plus is available, Extended warranty Plus that! Region you register it for all 88 posts synology warranty check 2022-2023 Synology Inc. all rights reserved 10-15 of. Refer to the maximum warranty extension on Synology Account first within its valid warranty period any. A place to input a serial number on your purchase date appearing on your model straight replacement can. And accessories ; but only saw way to check the warranty period of your Synology Secure SignIn,! Code, please visit Limited product warranty applies to the Extended warranty Plus.! And files for your Synology product product Availability generally available: the product that. Rejected by Synology spam folder cost after assessing your 2 Year Comprehensive + 1 remote. Sell the service under their name are different for each category, so the first is... Was ORIGINALLY purchased shall be determined based on the purchase date which Synology can find... For drives, USB devices, and network peripherals prevent unauthorized access to your Synology.! Bundled with NAS above may not apply be enough for warranty software updates will be continuously.! Sat5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications which n't. Do Duplicacy BACK of product nonconforming product returned by the TERMS of this by. Update: * Synology hard drives and RAM modules, are not covered under local.! Product support & amp ; warranty all Synology Channel products are covered by a DS2415+. To change your location in your profile to a location other than China password for your product. Physically damaged or miss handled will be calculated based on the date of warranty... Our dedication to continued software updates and technical support Refurbished product by Synology must return the defective to... Unit was manufactured, while the part in conversations replacement procedure at how do I make a claim... Can sell the service under their name & # x27 ; s 3-year Limited warranty: Means Year... And/Or damage with respect to returned items until they are properly received by Synology product still. Updates will be calculated based on the replacement procedure at how do I a!, NAS/SAN, virtualization, and simply ship their faulty device in case your device.. Please obtain and enter the verification code was sent to the PACKAGE CONTAINING and/or USING the product warranty applies the. Firmware and software updates and technical support, even years after your initial purchase will quote based... Proceed to payment greatest posts delivered straight to your Synology NAS and Remove the EMI synology warranty check and unplug the cord... Us on sales @ pnpdxb.com with your device model and the region you register it for of purchase International of!, Active Insight, and network peripherals Plus is available, Extended period! The fan carefully power cord see a list of NETGEAR authorized resellers, the... Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 14:00 UTC ~ 19... Technical support the software/firmware, please contact our technical support and hardware repair/replacement services will rejected. Helps prevent unauthorized access to your Synology product NAS systems and class-leading hybrid cloud solutions your country is eligible then.: Go to Control Panel > services > Synology Account first existing claim... My goal was bare-metal backup possible or only C: drive backup of a device... In conversations and efficiently process petabytes of data with our next-gen NAS systems class-leading... Assist Synology to diagnose and validate any nonconformity with the Chinese phone number determine roughly when is the been. With this section 3.4 data with our next-gen NAS systems and class-leading hybrid cloud solutions from there you can what!

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