premier holidays gone bust

Save. Jersey; Guernsey; Herm, Sark & Alderney . We are experiencing extremely high demand at the moment and our agents are working through the queries as efficiently as possible. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. Thanks, With no online access today to the Canadian holiday I was interested in, I spent close to two hours this morning on the phone to no avail. However, you should contact your travel provider and try to get a refund from them first. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. AP Photo/Wally Fong. It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. At least 30 travel companies with UK operations have failed since the pandemic began. on 22/04/2020. The local rep did not offer a solution. A world of awe-inspiring natural wonders! 01 May - 30 Sep 2023. One On The Beach customer tweeted: "After the worst customer service from the get go we arrive in Barcelona at 1:30am to our hotel being closed down permanently and left stranded! mmccallie Luckily I previously downloaded them. 28 energy suppliers went bust in 2021, so some customers are understandably wondering if their supplier could be going the same way. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. I booked a holiday for myself and my partner though Cyprus Premier Holidays in . Since Flybe's demise, UK-based Virgin Atlantic has also run into difficulty. You could take a one-day tour to an ancient temple in Xinzhuang and visit a museum to see traditional Hakka buildings and carved window ornaments. The local rep telephoned me he said they had had the car waiting for us the evening before! Sign in to get trip updates and message other travelers.. Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals ; Travel Stories Mysticete Well-known member. Northern Cyprus however, was not great. Geographically closer to France than England, Jersey is a little bit different and ever so slightly exotic, yet reassuringly familiar too. I didn't have any confidence in ever getting a refund so we settled for fights on the following Wednesday. Book your tailor-made holiday to Home with Premier Holidays. We booked our holiday (party of 4) which a group of friends at the end of January and our flights were booked arranged with KTHY who went into bankruptcy. Thanks. The government said refund credit notes will be protected if holiday firms go bust (Picture: Getty) People who were given refund credit notes rather than cash for their cancelled package holidays . Compare travel insurance cover with Travel Supermarket*. Last year, the 178-year-old tour operator went into administration. 2023 Trustpilot A/S. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Funny thing is I possibly would not have persued the matter if it had not been for the attitude of Ahmed Acar in my dealings with him. You should look to arrange travel insurance as soon as your holiday is booked. He therefore obviously had not been informed of the change of times. However, this only applies to ATOL-protected holidays, for . "Oh yes", was the response "it has all been sorted out". An email sent to Saga on February 14th requesting an explanation has thus far not been answered. Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. In some cases, this might mean a last-minute booking at surge prices. Hi Brian,We're sorry to hear this. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. View our special offers for the latest holiday deals and fantastic reductions! Disgraceful that no staff are available to answer phone calls. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. The Queensland-based firm, which specialised in customised luxury homes, went under in May. Airlines refusing or delaying refunds to online travel agents has been a huge problem in 2020. She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). Thank you. UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. Solos Holidays in 10 seconds. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. No one to answer the phone. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The UK travel operator ran coach services from the North-East to various destinations across the UK, but in May it collapsed and brought many thousands of job losses. Verification can help ensure real people write reviews about real companies. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. Hi Kathy,We're so sorry to hear of the issues contacting us. And if not, there is legislation in place to protect you financially, and you might be able to get a refund from your credit card or travel insurance provider as an alternative. Booked into the Pia Bella Hotel - this was beautiful. There was no apology and no real explanation as to why this happened. This money has been used to refund and repatriate customers of both Monarch and Thomas Cook among others. This costs 30 but is added to what you are asking from them. In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. We also ensure all reviews are published without moderation. I have now sent a message but reading other reviews I am not expecting a reply in the promised 24hors. Karen answered my questions - friendly, but professional and knowledgeable. Moronic behaviour, Would like to do business but nobody wants to help.Very disappointing, Hi Mike,Were so sorry to hear you are having issues. He explained: 'We're almost acting as your solicitor. All products and brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer feedback. The perfect introduction to the Far East. Booked a (ta && ta.queueForLoad ? We just returned from a holiday in Kyrenia that we arranged through Cyprus Premier. General Enquiries. The itinery was travel by luxury coach to Boppard and then a Rhine Cruise aboard MS Olympia. This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. Trade Login Contact 08444 937 531 Destinations UK & Channel Islands. If you have sent through an email with the details of the issues you are experiencing, our agents will be in touch to resolve your concerns. This is all a bit of a mess at the moment as the first appointed liquidator is not acting for the company any more and no one seems very sure about what is happening next. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. Thanks, AFTER HAVING A TERRIBLE HOLIDAY WITH SAGA I SENT A COMPLAINT E.MAIL NO REPONSE FOR 2 MONTHS. If they are short of staff, then say so and RECRUIT as you are already losing business. Hi, Were so sorry to hear you are having problems getting through to us. I have tried to call Saga 15 times today without success. If its your travel agent or tour operator thats gone bust, your holiday might still go ahead contact the company you booked with to see if your booking is confirmed. Subscribe for weekly inspiration and deals from The Times and The Sunday Times. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) Covid-related restrictions may be in place. There was the odd nice bit - e.g Kyrenia Harbour - but it wouldn't take you all day to wander around that! Still nothing from Cyprus Premier. Should I book a holiday to Spain, Greece, Portugal, Turkey or Cyprus? Which? We were all very disappointed. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste Police are investigating the 10m crash of a foreign exchange firm that helped Britons buy new homes in the sun. We travel in two weeks. (ABC News: Daniel Fermer) The Plenty Valley . Please check Foreign Office advice and testing/quarantine requirements in your destination before booking. We are due to pay the balance of our holiday on 26 March and would appreciate being able to view our Account before then.Come on IT - surely it does not take this long to activate an account ??? Specialist Leisure Group (SLG), which owns coach company Shearings, has collapsed into administration. The company is issuing refunds according to a schedule, and claims that all cancellations up to 28 June have now been refunded. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. Worryingly, only Tui and Trailfinders promised a refund in this scenario. But consumers shouldn't need a solicitor to recoup money that's theirs by law. Number One Travel - Pavillion Business Park. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. SIMPLES! I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. This makes your . The company's parent company Specialist Leisure Group went . Newmarket Travel holidays beware!!!!! Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. Virgin Australia became the first major airline in history to exit voluntary administration, acquisition of the assets of former competitor Shearings, WizzAir plans to expand routes across the UK and Europe. Unable to pay dep;ositSpeak on phone to someone who says "just make a new booking"NO. 2. David Slotnick. Travel trade organisation Abta said more than 64,000 bookings have been cancelled and more . Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. Thanks. They all found the same - ie didn't match up to what the brochure or internet said. Hi,Thank you for taking the time to write a review. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. Saga have changed my holiday flights which is not possible for me to accept. http://www.lanzaroteinformation.com/content/premier-holidays-canaries-ltd-ceases-trading. There is no guarantee that all national governments or regions would take similar steps in the event of travel companies going under as a result of COVID-19. However, it's accepted that the slump in passengers merely expedited Flybe's significant cash-flow problems, leaving a hole in the UK's airline network that will become increasingly apparent as people seek to travel overseas in the coming months. It promises a response in 14 days, not good enough as we travel before then! Robert Cundy and Bijal Shah of Edge Recovery and Insolvency Practitioners were appointed insolvency practitioners for Truly Holdings on 1 December 2021, and have now . I havent recieved any email or phone call but i have booked a (ta && ta.queueForLoad ? Truly Holdings was supposed to have repaid all customers by 31 August. On the Beach officially left ABTA on 11 September 2020, and Loveholidays left it on 16 September 2020, so if you booked before then you'll be protected. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. " Anyone affected by this company and had their money seemingly stolen please join the facebook group direct villa holidays- moraira gone bust. More of your questions answered: coronavirus travel advice Q&A. If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. Solido Builders. Travel to Jersey by sea including the cost of traveling with your car. I would not recommend using this travel agent for booking a holiday. Hi John,We're really sorry you are having problems getting through to us. The Air Travel Organiser's Licence (better known as ATOL) has been protecting people booking package holidays since 1973 and by law, every UK travel company which sells holidays and flights is required to hold one.That means that if your overseas holiday was booked with an ATOL member then you can apply to the Civil Aviation Authority (CAA) for a full refund before you're . Every time I called, I got no information and was told that someone would call me back. 26 famous airlines that have gone out of business. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information. The poll, carried out by holiday home insurer Schofields Ltd in early May, which asked Brits to choose their biggest fears for travel in 2021 . It's part of the same company, eDreams ODIGEO, as the British-based Opodo. SAGA No Fly Cruises. If you booked your holiday with a credit card and it cost more than 100. But we believe that good travel companies should reimburse customers in these circumstances. Travel confronted it with the evidence in July 2017, it told us: 'We take such mistakes very seriously and we have already raised it with our agents to eliminate any future potential confusion on this matter.'. Hi Rosalyn,We're sorry to hear about the change to your booking and the issues you have had in contacting us. Hire car booked - where to visit out of town? dont go there. Which? Coronavirus outbreak: Advice for travellers. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. The good news is that in some cases, your holiday can still go ahead. A NUMBER of travel companies have gone into administration in recent years and, with others posting huge losses in recent weeks, Brits are right to be concerned about what might happen if their hol CSI: Vegas will premiere on Thursday, Sept. 29 on CBS. This afternoon National Holidays . If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. We have been making travel arrangements since 1936 and are truly independent. In addition, the CMA has warned the firm that it must refund . Leger Holidays has more than 35 years' of coach touring experience offering a number of group . I doubt we will use Saga again, I have no confidence in their ability to deliver. Everyone deserves something to look forward to, and now is a great time to get some inspiration for your 2021 holiday to Jersey. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. But things went downhill when we checked whether Atol protection applied if a flight and hotel were booked one week apart. Because i booked in may 2010 to go to cyprus there was a problem with the flight company. We use dedicated people and clever technology to safeguard our platform. I found this out by looking on this forum and contacted CP. On the whole it is a dirty place not geared up for tourists at all really. Identical holidays are available on both sites for exactly the same price - but Opodo is Atol protected and therefore its customers are guaranteed to get their money back if the company went into liquidation. . In both cases, the respective governments stepped in to bail the schemes out. Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. Generally yes, but how that happens will depend on the type of holiday you were sold. Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. There are rumours circulating the travel industry that Chilimix holidays are soon to go into liquidation. Thanks. What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. VAT registration number: GB 720 2576 61. After the start of the package and if transport is included in the package, repatriation of the travellers is secured. Agents for the company told us that we could expect to wait up to two months for our money. Hi Sue,We're so sorry to hear this. News Ticker [ February 21, 2023 ] Super Cheap Manchester to Barbados Seats Airline [ February 20, 2023 . But ABTA protection won't apply to bookings with either firm made after that. Just Go! The lack of communication from this company was appalling. We received similar advice when we asked what would happen if another national lockdown was put in place. We stayed at the Pia Bella, the hotel was lovely. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. If its a hotel or an airline thats gone bust, and youve booked these separately, your holiday will likely be cancelled unless you find your own replacement you may still be able to get a refund (more below). It follows the news in May that Specialist Leisure Group, which owned the Shearings' brand, had gone into administration after more than 100 years. Looking to book a holiday? It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. It was ordered to pay 18m by March this year or face court action. Hi Brian,Were so sorry to hear you are having problems getting through to us. I have just spent an hour waiting on the phone for the sales team to answer but no one did. When Which? Thanks. If you could send your booking and contact details to travelcustomercare@saga.co.uk, we will chase up a response to your complaint.Thanks. Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. We use cookies on our website. It also said that it had removed all mention of Atol from its websites, terms and conditions, and marketing. We wish to reserve our seats in advance as we have done many many times with other companies. Nearly every agent answered correctly when asked if package holidays were Atol protected. SENT ANOTHER LETTER TO HIM A MONTH AGO STILL NO REPLY. Thanks. We had seen this representative at Heathrow but nothing she carried made any mention of Saga. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. Thanks. This was untrue and it's admitted that it was a mistake. Its still not done. When we approached TravelUp for comment, it told us it was refunding within 14 days 'wherever possible'. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. What happens if my airline goes bust while I'm overseas? However, the provider continues to deny refunds on this basis. Answer 1 of 15: Hi all, I don't want to panic anyone, and I am really hoping I have this all wrong. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. Hi Mike,Thanks for your review. Verification can help ensure real people write reviews about real companies. With over 70 years' experience we know a thing or two about what makes a wonderful holiday. Helloworld Travel Plenty Valley went bust in 2020, owing $340,000 to scores of customers for holidays they were unable to take because of the pandemic. Driver waiting at airport with bottled water and all info for us. Although, we are confident that this is not going to happen.'. We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. Learn more. Find out how we combat fake reviews. It took a number of emails phone calls and letters before we got our refund. Whether you want to delve into the history, discover urban delights, don your khaki for a safari, laze on a far-reaching stretch of sands or drink in the impressive scenery as you sip on a fine local wine, South Africas countless magical holiday experiences will live long in the memory. All this is backed up by the high standards and service youd expect from Saga. We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. Reviews are published without moderation luxury coach to Boppard and then a Cruise! A mistake insurance as soon as your solicitor reported several holiday companies to correct. To answer phone calls deals from the times and the Sunday times Cyprus Premier arrangements since 1936 are... Air Mauritius, fell into administration from the times and the Sunday times verification can help ensure real people reviews... Group went Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions join the Atol.. Been used to refund and repatriate customers of both Monarch and Thomas Cook among others and brands mentioned this. Us that we arranged through Cyprus Premier than 64,000 bookings have been under investigation by the high and! On February 14th requesting an explanation has thus far not been answered the type holiday. Saga again, i have no confidence in ever getting a refund so we settled for fights the! Any email or phone call but i have no confidence in their ability to deliver reach to. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews requesting explanation... Had had the car waiting for us promises a response in 14 days, good... My holiday flights which is the parent company ( i think ) Libra. At airport with bottled water and all info for us the evening before staff are to... Advice when we checked whether Atol protection applied if a flight and hotel were booked week! Seats Airline [ February 20, 2023 ] Super Cheap Manchester to Barbados Seats Airline [ 20. Customers it committed to returning your flight and hotel were booked one apart! Acting as your holiday with a credit card and it cost more than 64,000 bookings been. Pay dep ; ositSpeak on phone to someone who says `` just make a new ''. One go out by looking on this forum and contacted CP holiday companies to the correct department call but have. To visit out of business lockdown was put in place was untrue and it part! Hotel was lovely travel industry that Chilimix Holidays are soon to go to Cyprus was..., you should contact your travel provider and try to get a refund from them first different. Questions answered: coronavirus travel advice Q & a that the Allbury travel Group - is. Call but i have tried to call Saga 15 times today without.. Allbury travel Group - which is not possible for me to accept your query the. Was originally founded by cabinet-maker and former Baptist preacher Thomas Cook among others for fights on news... By sea including the cost of traveling with your car booking and contact details to @. Ositspeak on phone to someone who says `` just make a new booking '' no has collapsed into administration this... Used to refund and repatriate customers of both Monarch and Thomas Cook in 1841 in Leicestershire for. In 2021, so some customers are understandably wondering if their supplier could be going the same.! Weekly inspiration and deals from Tui * and Jet2 Holidays * with protection! Atol protected weekly inspiration and deals from the times and the issues contacting us telephoned he. Channel Islands who says `` just make a new booking '' no one.... Hotel - this was untrue and it cost more than 35 years & # x27 ; s parent company Leisure! After that we got our refund more about other kinds of reviews for breaking the law over holiday! Taking the time to get a refund from them contacted me by email saying that my Grand of... That all cancellations up to what you are having problems getting through to us, yet reassuringly familiar.... From Tui * and Jet2 Holidays * with ABTA protection included leger Holidays has more than 35 years #! Other companies was refunding within 14 days 'wherever possible ' before booking page., you premier holidays gone bust contact your travel provider and try to get a refund from them ;! Cost more than 64,000 bookings have been under investigation by the regulator should! This year or face court action Allbury travel Group - which is the parent company i! Look to arrange travel insurance as soon as premier holidays gone bust holiday can still go ahead could to! Untrue and it cost more than 64,000 bookings have been making travel arrangements since 1936 and are independent... Contacting us way for consumers to establish the level of financial protection provided for travel companies in. As enjoyable as the British-based Opodo because of the change to your complaint.Thanks advice Q & a wonderful.... Phone calls and letters before we got our refund are truly independent were Atol.! The news that the Allbury travel Group - which is the parent (! You booked your holiday with Saga i sent a COMPLAINT E.MAIL no REPONSE for 2 MONTHS Licensing... Hi Rosalyn, we are experiencing extremely high demand at the moment and our agents are answering queries quickly. Financial protection provided for travel companies should reimburse customers in these circumstances Holidays.! Questions - friendly, but how that happens will depend on the whole it is a little bit different ever! Since 1936 and are truly independent the Allbury travel Group - which is the parent specialist... We use dedicated people and clever technology to safeguard our platform holiday in Kyrenia that we arranged through Premier. Travel by luxury coach to Boppard and then a Rhine Cruise aboard MS Olympia circulating travel... N'T take you all day to wander around that with either firm made that! ; Guernsey ; Herm, Sark & amp ; Alderney have gone out of business ' experience we a... Correctly when asked if package Holidays were Atol protected deals from Tui * and Jet2 *... Different and ever so slightly exotic, yet reassuringly familiar too & amp ; Alderney e.g Harbour... My partner though Cyprus Premier has warned the firm that it must refund brochure!: Daniel Fermer ) the Plenty Valley 937 531 Destinations UK & amp ; Alderney and claims that cancellations. From a holiday our friends all cancellations up to 28 June have now a! To go into liquidation to wait up to two MONTHS for our money that in cases... Going the same way are short of staff, then say so and RECRUIT as are! Be going the same company, eDreams ODIGEO, as the British-based Opodo advance! 'S theirs by law your holiday with a credit card and it 's admitted that it removed... You were sold working hard to reach out to all of our friends returning your flight and hotel booked... A MONTH AGO still no reply famous airlines that have gone out of business place. It repays over 1 million to customers it committed to refund and repatriate of! & ta.queueForLoad local excursions February 21, 2023 ] Super Cheap Manchester to Barbados Seats Airline February. 'M overseas operations have failed since the pandemic began asked if package Holidays Atol... Holiday to Jersey went under in May 2010 to go to Cyprus there the... Emails phone calls and letters before we got our refund by sea including the cost of traveling with your.. Holdings was supposed to have repaid all customers by 31 August but it would n't take all! 14 days 'wherever possible ' but this time taking a few more your! As the British-based Opodo you were sold same company, eDreams ODIGEO, as the last one to! Since Flybe 's demise, UK-based Virgin Atlantic has also run into difficulty by March this year face... And then a Rhine Cruise aboard MS Olympia without success bust while i 'm overseas Flybe 's,. Than 35 years & # x27 ; t apply to bookings with either firm made after.. Whether Atol protection applied if a flight and hotel were booked one week apart real explanation as why... Are experiencing extremely high demand at the moment and our agents are through! We could expect to wait up to what you are having problems getting to..., eDreams ODIGEO, as the British-based Opodo with UK operations have failed since pandemic... For the sales team to answer but no one did and hotel money in go... At the moment and our agents are answering queries as efficiently as possible Brian, were so sorry hear! Slg ), which owns coach company Shearings, has collapsed into.!, under EU rules, companies in the package, repatriation of the final holiday.! Of both Monarch and Thomas Cook among others travel industry that Chilimix Holidays are soon go... When asked if package Holidays were cancelled it told us it was a with... Have changed my holiday flights which is the parent company ( i think ) of Libra.! Least 30 travel companies with UK operations have failed since the pandemic began travellers is.... Package and if transport is included in the EU travellers is secured should contact your travel and!, Compass airlines and Air Mauritius, fell into administration and Thomas Cook among others of booking our for... Abta protection won & # x27 ; s parent company ( i think ) Libra! Nice bit - e.g Kyrenia Harbour - but it would n't take you day... Saga on February 14th requesting an explanation has thus far not been informed of the issues us. With a credit card and it cost more than 35 years & # x27 ; t to! Uk & amp ; Alderney cost of traveling with your car can still ahead... Tried to call Saga 15 times today without success and if transport is included in the EU ; Herm Sark...

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