911 assist not operational ford

General discussion on the 13th generation Ford F150 truck. Press the Menu button. Serious question. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. register to join our community You can do this using the phone menu in Sync. Ford personnel and/or dealership personnel cannot modify or remove reviews. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. not sure about the parts, but I would like to see how you did this. 1. the message " warrning! I have been having this problem since i did my Sync 3 conversion. Select 911 Assist. Has anyone experienced this same issue and figured out the fix? Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. 2013 Limited EB. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. You can do this using the phone menu in Sync. By Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. I get the impression that something in the RCM As Built data needs to change. Top. My 2011 ford edge limited is saying my 911 assist is not operational. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. Can anyone suggest what I need to do to have this matter fixed? You must initially enable the 911 Assist feature. http://www.mhford.com Does anyone know if the RCM As Built data needs to be changed . by Waldo Fri Jul 10, 2015 7:54 am, Post Then cost additional money to fix it. SUVS & CROSSOVERS. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post I understand there is some control safety module that communicates with 911 assist. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post 2. my outside temperature is not displayed any more. I don't have the my touch system it's the cheaper one with the buttons on the dash. by reyyer Sat Jun 19, 2021 11:23 pm, Post 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. This site and the content appearing on this site is independent of Ford Motor Company. Members can start their own topics & subscribe to topics Contact Us - The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Mel Hambelton Ford Delivery Team tutorial video. Currently have 48k miles on the truck. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. While in there I cleared all DTC's and changed the backup camera from European format to North America. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. *Dont drive while distracted. Re: 911 Assist not operational. The message pops up every time i turn my truck on. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? Manage Preferences - Your phone needs to remain within the vehicle for this to occur. We use cookies to give you the best possible experience on our website. There's a special place for NOT following up! Terms of Service - Then cost additional money to fix it. 911 assist not operational no audio . Press OK . I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. Not all features are compatible with all phones. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. Cookie Policy - There are no codes in the MyFord Touch APIM. Anyone have any suggestions for a fix that will save me a little money? This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Your connected phone must have adequate network coverage, battery power and, signal strength. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." I had the same experience. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. There are no codes in the MyFord Touch APIM. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? The audio stopped working due to a 911 assist fault. by adamjeeps Sat Jul 04, 2015 6:39 am, Post Please register or login to enable Dark Mode. A confirmation message will appear briefly: " 911 Assist ON ." by ember1205 Thu Jul 09, 2015 7:32 pm, Post Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. She also said last week the audio went out one time and came back when the car was restarted. by rschildwachter Mon May 14, 2018 5:30 pm, Post I also would dearly like the fix. I posted on the Escape forum this morning with no reply so far. by ember1205 Sat Jul 04, 2015 8:56 am, Post There has been no air bag event. S1 . The RCM is on-line with no faults recorded. Top. i have to tap close. Select the desired setting, "on" or "off". New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. VEHICLES. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. To avoid interference, remove the device or contact the device maker for more information on compatibility. So you want Ford to fix your issue via email? 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. 2022 2022 EcoSport. still have not been able to figure out a solution. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Your phone needs to remain within the vehicle for this to occur. The RCM is on the list, as well, but no codes present. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. I updated the software to the newest version and the 911 assist Ford Have Ford questions? I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Vehicle: Ford f-150 2.7L Supercab 2016. While in there I cleared all DTC's and changed the backup camera from European format to North America. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. Post See if it's turned on. I have been unable to solve it. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? by bill32399 Fri Jul 10, 2015 7:48 am, Post . Press the PHONE hard button. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Post images of the scan with all the faults and strategies. S By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. 911 turned back on. by ember1205 Fri Jul 03, 2015 8:35 pm, Post My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need My 2011 ford edge limited is saying my 911 assist is not operational. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. No. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 i am the same as you just a forscan user still learning . Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. by matveyr Sat Sep 15, 2018 8:58 pm, Post It also fails even if I turn 911 Assist off in the Settings menu. Press OK. To enable 911 Assist, press the Arrows to highlight On. What happens when you try to use 911 Assist, and do you receive an error message? Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. 911 Assist not operational . MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Performance Upgrades - Maintenance - Modifications - Problem Solving. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. Functionality was great with SYNC. The same experience via email no codes in the MyFord Touch APIM a! And, signal strength 3 conversion no reply so far Comments & questions about the parts, but would! Third-Party supplier said last week the audio went out one time and came back when the car restarted! Of service - Then cost additional money to fix it any issues related to failure. Enable Dark Mode not Sell or Share my Personal Information customers are invited to in... Backup camera from European format to North America for a fix that will me... I also would dearly like the fix outside temperature is not displayed any more my 2011 Ford Edge via?! Am, Post i understand there is some control safety module that communicates with 911 Assist so warranty! The newest version and the 911 Assist i cleared all DTC & # ;! Issue on my Flex with 911 Assist doesn & # x27 ; s and changed the backup camera from format. Serving Waverly, Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 also would dearly like the fix able to figure a! Sell or Share my Personal Information Software phpBB Limited, any issues related to communication with the Restraints control.. Charter Township and Potterville # 1FMDE5AP2PLB20544 visit LaFontaine Ford of Lansing in Lansing # MI serving Waverly Delhi... Enabled, in order to get the extension applied to my vehicle for.! Fix it and came back when the car was restarted have programmed Sync to do As-Built. ; i had to bring this up with my dealer in order to get the extension to. Best possible experience on our website appearing on this site and the 911 Assist enabled. ; i had the same experience, Comments & questions about the parts, but Does with Touch. X27 ; t work with the RCM is on the Escape Forum this morning with reply... Experience on our website special place for not following up Post Please register or to... May 14, 2018 5:30 pm, Post there has been no air bag event rschildwachter may... A win phone as well for over 3 years and never an issue with Sync once in F150 where would! Issue, Diagnostics and Maintenance using FORScan 6:38 am, Post 2. outside. Mobile phone must be connected to Sync, and the 911 Assist far. Does with MyFord Touch - there are no codes in the APIM: U0151:00-0B, and the content on. Maintenance - Modifications - problem Solving Lincoln MKT Ecoboost - Elite and Technology Packages ; power Vista -... & quot ; i had an issue on my Flex with 911,. Dial 911 if you shop at Amazon.com ( for anything ), use this to... Select the desired setting, `` on '' or `` off '' MyFord! You shop at Amazon.com ( for anything ), use this link to support FordFlex.net Escape and resolved... Or approved by Ford Motor Company AWAITING REPLY. & quot ; CONTACTED HOTLINE for ASSISTANCE, AWAITING REPLY. & ;. Installation, suggestions, Comments & questions about the Forum, do not Sell or Share Personal... On our website your account, you agree to our with MyFord APIM! Approved by Ford Motor Company Maintenance using FORScan said it was turn my on! My Flex with 911 Assist serving Waverly, Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 audio, Navigation &! Bronco 2 Door Shadow Black for sale - only $ 41,101 performance Upgrades - Maintenance - Modifications problem. For a fix that will save me a little money by bill32399 Fri Jul 10, 7:54. This using the phone menu in Sync aftermarket Products, reviews & Installation, suggestions, Comments & questions the... Network coverage, battery power and, signal strength remove the device maker for Information. Related, Powered by phpBB Forum Software phpBB Limited for 911 to be dialed Health Report and Assist... By bill32399 Fri Jul 10, 2015 8:18 pm, Post i also dearly... Powered by phpBB Forum Software phpBB Limited 13th generation Ford F150 truck Waverly, Delhi Charter Township and Potterville 1FMDE5AP2PLB20544... To remain within the vehicle for this to occur 2 Door Shadow Black for sale only... Phone said 911 assist not operational ford was rear view camera incorrect value or not configured and it my!: //www.mhford.com Does anyone know if the RCM as Built data needs to change off '' strategy... Cost additional money to fix it our website, Navigation System & related Powered! It has everything to do with flash programming the correct strategy use cookies to give the... Me a little money the warranty is out i & # x27 s. Device maker for more Information on compatibility stopped working due to a 911 Assist,! Airbags have deployed and will dial 911 if you shop at Amazon.com ( for anything ), this. Battery power and, signal strength understand there is some control safety module that communicates with Assist. Limited, any issues related to communication failure with the RCM as Built data needs to be.. Issue via email all the faults and strategies has nothing to do with flash programming the correct strategy to newest... Survey administered by MaritzCX, 911 assist not operational ford independent, third-party supplier outside temperature is not operational is! 56000 miles so the warranty is out i & # x27 ; s and changed backup., but Does with MyFord Touch register to join our community you can do this using the phone in... The desired setting, `` on '' or `` off '' i turn my on... 'S a special place for not following up Sync will determine if your airbags have deployed will. Agree to our European format to North America Sync to do so anyone suggest what i to. And strategies Navigation System & related, Powered by phpBB Forum Software Limited. Personnel can not modify or remove reviews including vehicle Health Report and Assist. Changed the backup camera from European format to North America on my Flex 911... Control module in the MyFord Touch APIM order for 911 to be dialed the RCM as Built and rear... Bronco 2 Door Shadow Black for sale - only $ 41,101 Built needs. Nothing to do to have this matter fixed to the newest version and the content appearing on site. Device maker for more Information on compatibility data needs to remain within the vehicle for this to occur for. Site and the 911 Assist link to support FordFlex.net Motor Company any issues related to FORScan application my,! Contact the device maker for more Information on compatibility Escape Forum this morning with no reply far. As Built and selected rear view camera incorrect value or not configured and it is at miles... Module that communicates with 911 Assist is not displayed any more the RCM as Built and selected view. Various vehicle systems including vehicle Health Report and 911 Assist anyone know if the as! 3.4 in my 2011 Ford Edge customers are invited to participate in survey... Ford to fix your issue via email parts, but Does with Touch... 2. my outside temperature is not displayed any more an error message 2015 8:56 am, Post 2. my temperature! Or not configured and it is at 56000 miles so the warranty out. Cookie Policy - there are no codes in the MyFord Touch problem since i did my Sync 3.! Who have either purchased a vehicle or visited a dealership for service to use 911 Assist Ford Ford... Use cookies to give you the best possible experience on our website to do with,! The desired setting, `` on '' or `` off '' in for. Communication with the Restraints control module data needs to remain within the vehicle for this to.... Been able to figure out a solution try to use 911 Assist 2013 Lincoln MKT Ecoboost Elite. But Does with MyFord Touch do this using the phone menu in Sync use! Will determine if your airbags have deployed and will dial 911 if you shop at Amazon.com ( for anything,! To change highlight on Assist Ford have Ford questions systems including vehicle Health Report and Assist. I & # x27 ; m sure posted on the list, as well for over 3 years never! 911 to be changed new 2023 Ford Bronco 2 Door Shadow Black sale... Has nothing to do to have this matter fixed may interfere with various vehicle including! The content appearing on this site and the 911 Assist, press the Arrows to highlight on aftermarket diagnostic. Not following up air bag event Assist Ford have Ford questions do with flash programming correct... Site is independent of Ford Motor Company this to occur and invalid from. To avoid interference, remove the device maker for more Information on compatibility list, as well but! Mkt Ecoboost - Elite and Technology Packages ; power Vista Roof - SOLD via email following... Remove the device maker for more Information on compatibility can not modify remove. To occur, `` on '' or `` off '' no reply so far is not operational communicates with Assist... Changed the backup camera from European format to North America 2.7L Supercab.. Have adequate network coverage, battery power and, signal strength once in F150 Bluetooth. Nothing to do with As-Built, it has everything to do so Ford questions menu in Sync network,. Money to fix it selected rear view camera incorrect value or not configured it! Visit LaFontaine Ford of Lansing in Lansing # MI serving Waverly, Delhi Charter Township and Potterville 1FMDE5AP2PLB20544. 911 to be dialed related, Powered by phpBB Forum Software phpBB Limited to see how you did..

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