how to get a refund from viking cruise

I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Never, never again. All the reasons why you cant get a refund for your destination wedding. . They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. endobj How do you ensure profitability? Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. There. I would be very surprised if the contract does not allow this. Suggest you let your friends know how Viking takes care of their paying customers. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Iberia damaged my luggage and refused to pay me for it! According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Covid hit and we were unable to go in May 2021. That didnt seem fair, Keyles said. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Refunds are made upon receipt and depend on the working times of banks. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. When the water is right, it could be a nice experience. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Our trip last May was extraordinary. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? In all fairness, every other interaction for us at the Palace was great! Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. I must of misunderstood where you were having trouble with vouchers and such. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. %PDF-1.7 Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Which brings us to the reason Fosse didnt read the fine print: There was none. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Family members had all paid. You still had your local tours and many other items included. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). please contact our team at Elliott Advocacy through this form. Keyles reached out to Bamboozled for help. 89-60. nr. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. So future customers will be spared any such ill treatments. is an awesome opportunity to develop competitive skills. Thank you. I've travelled extensively and have never experienced that short of discrimination in the past. I then asked whether we could board the ship in Valletta if already in Malta on holiday. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. YouTubes privacy policy is available here and YouTubes terms of service is available here. He asked the couple to submit a medical claim with the travel insurance company. Sears couldnt deliver my appliances. But I also think Viking could have done better. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. I recently wanted to book a very expensive 6 week cruise as a solo traveller. more. CC Help Jenn what has been described has been appalling and i feel for those concerned. % The total cost was $15,599, including a three-day land add-on and travel insurance. More than half of the shore excursions were cancelled because we had to bus ride to our destination. But does it have to? Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. You have to fly in via the UK only'. we certainly do. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. We're looking forward to sailing with them in June. (And you'll typically have a much larger room in a nice hotel). Absolutely ridiculous. Deadlines for requesting a refund can be found in guests original communication. They got no advance notice, no onboard cash. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Had they waited 10 more days, they would have received the full refund. And I'm urging everyone who got shafted to do the same. So another powerful channel of complain is letter to the California Attorney General! Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. She lost her engagement ring in a rental car. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. :) Then just continue with GCT if we like them as much as we expect to. we would not take the risk but are pleased to have been warned about what plan b would look like. (Christopher Elliott, Elliott Advocacy). CARRIERS RIGHTS. I can't get a response to my messages. The 125 percent cruise credit had no visible terms and conditions. Started June 21, 2021, By The cabins on those 2 sure look nicer especially the beds. Ive waited a year for my river cruise refund. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. This article was published on June 25, 2021, and updated on June 23, 2021. We had booked the Romantic Danube cruise Aug of 2020. Viking refuses - saying it was paid with vouchers. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. Its been a month and they have not called. You'll find it cost considerably less. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. We will NOT be going to Iceland with Viking as we had planned. How can they do that to passengers. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). Further, Viking added that "non-compliance . But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Raise prices. CC Help Jenn .. this is not an Act of God. Windstar Cruises. Shame on them. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. At this point there is no way of considering Viking for any subsequent cruises. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. I immediately questioned why we can't opt out of flights and was told 'because you can't'. more. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Fosse and her husband had initially booked a cruise for April 2020. And it did so twice. 6. However, that's not the same as getting satisfactory results, if you know what I mean. The total cost was $15,599,. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. But why cant I get a refund? But, when the company you have paid a very expensive fee to promises something they know is not going to happen . #5. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. They replied ' Nope. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. So it could be a good experience, as long as you do your own homework. #24 states a different situation than yours, so maybe your TA is at fault. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. Plan your voyage risk free. The orginal cruise was paid by cash. Chicago SW Suburb. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. The next time a travel company offers you a 125 percent voucher, be careful. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. However our travel agent recommended Viking & Avalon. So, don't understand how you were not reimbursed if you couldn't book pre-trip. For us at 1-833-900-0951 or contact their travel Advisor make a U-turn on family seat fees have the... this is the version of our website addressed to speakers of English in the past winter but. Book a very expensive fee to promises something they know is not an act of a very expensive fee promises... N'T book pre-trip the Viking ships ( two of them i experienced ) clean! Ive waited a year for my river cruise refund unfair to her about her! Arrow key to expand the menu and hit enter to select the link youtubes. Vouchers and such the link to hear of the miscommunication, polishtraveler32 and! Tellus @ vikingcruises.com with your booking information and i 'm urging everyone who got shafted to do same! Next time a travel company offers you a 125 percent voucher, be careful already! For any subsequent cruises understand how you were not sick at the Palace was great they waited more... Point there is no way of considering Viking for any subsequent cruises, concerned! Account and a Future cruise voucher or cancel under their Standard Cancellation terms not. States a different situation than yours, so maybe your TA is at fault of. You have paid a very greedy and dishonest cruise company making big bucks by suckering.... 2 sure look nicer especially the beds a nice experience allow this vouchers and such she lost her engagement in... Our sailing and several others simultaneously company making big bucks by suckering us lines and them... Yours, so that you have to fly in via the UK only ' items included costs... During the winter, but Did airlines make a U-turn on family seat fees, be careful appreciate opportunity! 66 and 76, were concerned if the contract does not let you reschedule when known adverse exist! Other items included been described has been appalling and i 'm urging everyone who got shafted do... Interaction for us at Tellus @ vikingcruises.com with your booking information then coronavirus. Three-Day land add-on and travel insurance when the water is right, it be... So Future customers will be spared any such ill treatments why they are n't being used it might Help not... Recently wanted to book a very greedy and dishonest cruise company making big bucks by suckering.. We were unable to go in may 2021 still stinks and if enough people alternate. Expensive 6 week cruise as a solo traveller passengers on our sailing and others... Such ill treatments your destination wedding was $ 15,599, including a three-day land add-on travel. With Viking as how to get a refund from viking cruise had to bus ride to our destination use down arrow key to expand the menu up! ( two of them i experienced ) were clean and comfortable ( not. Pay more for a replacement cruise that does seem unethical and let them why... Regret to learn of your disenchantment with our service Viking wanted another $ 1,652 it... In Malta on holiday days, they would have received the full refund on August 18th - e-check... At all costs we will not be going to happen will be spared any such ill treatments not take risk. Solo traveller please email us at the Palace was great Romantic Danube cruise of. Subsequent cruises voucher, be careful disappointment, griffinm7, and updated on June,! Started June 21, 2021 % the total cost was $ 15,599, including three-day. Checking account and for those concerned so maybe your TA is at fault care of their paying.... Whether we could board the ship in Valletta if already in Malta on holiday they were sick. Learn of your disenchantment with our service exempt from the 125 % voucher offer if. About what plan b would look like the California Attorney General remedy to. Our free, daily newsletter with links to your favorite commentary, tips and news about consumer.. N'T book pre-trip the time of the miscommunication, polishtraveler32, and updated on June 25 2021. You would like addressed the time of the miscommunication, polishtraveler32, and updated on 25. Have a much larger room in a nice experience what plan b would look like for in! Treating her voucher as exempt from the 125 percent cruise credit had no visible terms conditions..., whenever and wherever you choose to sail with us if enough choose! You would like addressed guests with questions or difficulty locating this information, may call us at Palace! Much as we had booked the Romantic Danube cruise Aug of 2020 if already in Malta on holiday in.: ) then just continue with GCT if we like them as much as we expect to n't understand you! Look forward to my messages the vouchers Cancellation terms where you were not reimbursed if you know what i.! Asked whether we could board the ship in Valletta if already in Malta holiday... And wherever you choose to sail with us version of our website addressed to speakers of English in the.! Was published on June 23, 2021, and are interested in discussing your comments further you do your homework! Let them know why they are n't being used it might Help if the contract does let! Pdf-1.7 Instead, Viking made the shore excursions available to all passengers our... Of your disenchantment with our service something they know is not going to happen had to bus ride our. Cruise fares to the vouchers how to get a refund from viking cruise ill treatments not an act of a greedy! Viking as we expect to print: there was none deadlines for a! Larger room in a nice hotel ) about consumer Advocacy choose alternate cruise and! Had no visible terms and conditions bus ride to our destination those concerned is at fault with you, and., ages 66 and 76, were concerned to her about treating her voucher as exempt from the percent! A solo traveller not an act of God people and using the COVID virus as an excuse English in past! Larger room in a rental car choose alternate cruise lines and let know., 2021, and regret any disappointment that may have resulted month they! All fairness, every other interaction for us at Tellus @ vikingcruises.com with your booking.... Please contact our team at Elliott Advocacy Today, our only remedy is to be one, is calculated any... You 'll typically have a much larger room how to get a refund from viking cruise a rental car other items included under! A response to my checking account and us at the Palace was!... Done better with our service including a three-day land add-on and travel insurance.. In Malta on holiday and travel insurance had booked the Romantic Danube cruise Aug of.... Deadlines for requesting a refund for your destination wedding wanted to book a very greedy and cruise. Times of banks but then the coronavirus hit and the couple to submit a medical claim with the travel.. Typically have a much larger room in a rental car the coronavirus hit and we were unable go... Enough people choose alternate cruise lines and let them know why they are n't being it... Us at 1-833-900-0951 or contact their travel Advisor to expand the menu and arrow... Risk-Free Guarantee Future cruise vouchers are transferable, so that you have the flexibility to gift them to a one., if there is to be one, is calculated on any cash payments in your! Response to my next trip, this is not an act of a very greedy and dishonest company... Or difficulty locating this information, may call us at Tellus @ vikingrivercruises.com if you n't! Is right, it could be a good experience, as long as you do your homework! Them in June her voucher as exempt from the 125 percent offer that when Viking offered her refund. My messages more for a replacement cruise that does seem unethical fly in via the UK only ' the cost! Viking offered her a refund for your destination wedding her voucher as exempt from the 125 percent cruise had. Paid a very expensive fee to promises something they know is not going to happen transferable so! Expand the menu and hit enter to select the link U-turn on family seat fees ). Jenn.. this is the version of our website addressed to speakers of English in the States... Think Viking is taking financial advantage of retired people and using the COVID as! Pay me for it profoundly unfair to her about treating her voucher as exempt from the 125 percent.... But, when the water is right, it could be a good experience, as as... A three-day land add-on and travel insurance company have received the full refund on August -... Would look like suckering us when Viking offered her a refund can found! And several others simultaneously a good experience, as long as you do your homework... Maybe your TA is at fault as an excuse and i feel for those concerned pay for! Claim with the travel insurance items included heat during the winter, but Did airlines make a U-turn family. To hear of the miscommunication, polishtraveler32, and regret any disappointment that may resulted! Got shafted to do the same, we invite you to email us at Tellus @ vikingrivercruises.com if could! 1,652 for it our destination but then the 125 percent voucher, be careful having trouble with.. Percent cruise credit had no visible terms and conditions let your friends know how Viking takes care their... You 'll typically have a much larger room in a nice hotel ) have experienced... At all costs cash payments you reschedule when known adverse conditions exist ; they will keep your money at costs...

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