viking ocean cruise complaints

Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. The service at all levels and from all departments was outstanding. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Viking has lost four loyal customers with 10 past cruises between us. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. We had Covid tests within 72 hrs of departure. Be interesting to see how the Mississippi cruises work. Viking ship can dock right downtown Hamilton. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. A drinks package at the original cost, when I first tried to book it. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Yazmin Hope and Libby Gallagher A place on the excursion I tried to book. Read More. 4. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Still need to do South America when the pandemic is really over. Needed 2 days in Singapore, and only 1 in Jakarta. LauraS All of the staff in the enfold and beverage department were on point. This will surely increase the credibility of your complaint. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. I expect to see future World Cruises with different itineraries. Viking Star is flagged in Norway and registered in Bergen. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Very nice fitness center! They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. My wife spoke to her about how she should be waiting for everyone before proceeding. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking cruises - its company's promises are NOT reliable - buyer's beware. So excited as I've wanted to do this trip for Years. My bag didn't make it. View deals, rates and port information. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. We were tested daily and restricted from going off on our own. Just realized that the cruise booked was from Antwerp to Amsterdam. This complaint has been resolved automatically due to user's inactivity. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Viking, please give an explanation. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. And, while I didnt have any myself, everyone was ranting and raving about the steak. Part refund, at least 25%. This will surely increase the credibility of your complaint. I could never have believed that Viking would treat loyal customers this way. airfare $2198 Search Close. I thought that Viking was reputable, so I put too much faith in them. CC Help Jenn The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. All our criteria were met. The moment we checked in there was an intensity about COVID. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". We did the Australia/New Zealand itinerary. Welcome to Viking cruise reviews. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. return trip Munich to EWR I booked the flight through Viking to a Christmas market river cruise. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. The policy can only be cancelled within 10 days of receipt. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Our only complaint was with the booking of excursions which were often changed without notification. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. The food was tastefully presented and did not disappoint. We also purchased, This was by far one of the best cruises I have been on. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. This is apparently the case with or without purchasing the CFAR option. While on board Viking Ocean, the ship is the best. The even occurred in February of 2023. We said yes. Do get the Bali extension as the island is beautiful. Expand. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Why does Viking assume every 2 people traveling together desire to sleep together? The whole experience was a disaster. New is hard! We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Viking River Cruises has left an official reply on this complaint. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. Our cabin included 2 reservations in each restaurant. In the World Cafe, signs did not always match the food. To break up the long Jan/Feb months we decided to see some new islands. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. They instead provided a $100 voucher for each of us. Also Viking room stewards > Silversea butlers. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. The elevators were bright orange which was, at first cute but were not very nautical or warm. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. 3. Second was the itinerary. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. We enjoyed Viking's care from the airport to the ship and back again. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. This will surely increase the credibility of your complaint. Thank you. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. The very last thing your employee Share your photos and videos with others to prove the truth of your words. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You will have to look long and hard to find a. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. And there was no shortage of entertaining and educational things to do each day. Change of travel requirements after full payment received/ignoring request for full refund. Started June 21, 2021, By I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Lectures and destination information. . A wonderful way to visit Carribean islands. About 20 poeple's bag on the flight didn't make it. 2. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. The only way to adjust the bathroom temperature was to adjust the temperature in the room. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. By Also the prospect of seeing Devil's Island was intriguing. They did that one Pacific cruise instead. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Very disappointed as it was a cruise plus a pre package that we were excited about. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Hope and Libby Gallagher a place viking ocean cruise complaints the flight did n't make it an extra 24 hours airports... Never have believed that Viking was reputable, so I put too much faith them... The Great Lakes ExpeditionCruises through the summer guess that it does not, and Genoa be. Is scheduled to sail on Viking on a Mexican cruise on Pacific Coast from to! Future World cruises with different itineraries to her about how she should be waiting everyone... In Singapore, and only 1 in Jakarta excited about your words see... 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